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Posts tagged as “Robert Jordan”

Apology from Southwest Airlines CEO Robert Jordan for Disruption Caused by Winter Storm and Outdated Scheduling Software

Southwest Airlines CEO Robert Jordan on Thursday apologized for the disruption and said the carrier was “extremely sorry” for the customer inconvenience. Jordan said Southwest’s “point-to-point” business strategy, which allows passengers to travel directly between smaller markets, had been disrupted by the winter storm, leading to the cascade of cancellations. Unlike its rivals, which operate with a “hub-and-spoke” model, Southwest…