Andrew Watterson, Chief Operating Officer of Southwest Airlines, is set to appear before the Senate's Commerce, Science and Transportation Committee to explain the airline's holiday travel debacle that led to 16,000 flight cancellations and millions of passengers getting stranded. Watterson will tell the committee that the airline "messed up" due to a winter storm and operational shortfalls, and has since taken steps to ensure similar problems do not occur in the future. The hearing is expected to provide further insight into the incident and result in recommendations for how airlines can better handle similar situations.
